We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
For all defective items please start a damage claim by contacting: support@hoshiny.com.
Send clear photos of the wrong/defective item and a copy of the original invoice.
The following items cannot be returned, refunded, or exchanged—① Items on clearance, ② Special offer, ③Customized items
Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.Use protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to our refusal of the goods to be refunded or exchanged.
Please write your order information (order number and email address), reasons for returning or exchanging, plus other comments on a piece of paper. Please enclose this in your returns package. We are not responsible for any delays.
Original shipping charges are non-refundable.Refund will be made within ten (10) business days after our receipt of package.We'll send you an email confirmation when your refund has been issued.
Note: We do not accept returned items that have not been processed and submitted first.
