FQAS
SHIPPING
1、How does shipping work?
Most orders will be processed within 1-3 business days . Usually 8-20 working days to receive the goods, except the Alaska, Hawaii, Puerto Rico, American Somoa, or The Virgin Islands, Some remote areas may require longer shipping time . Please allow up to 5-7 business days for our team to process your order during sale or new collection launch periods. All custom products and pre-orders with additional order items will ship together. Custom orders can take up to 2-4 weeks for production. Once your order is shipped, you will receive a notification with a tracking number. It may take up to 24 hours for your tracking number to update.
2、Do you offer free shipping?
We offer free shipping on purchases over $69
3、When will my custom order ship?
Please allow 2-4 weeks for production & delivery. All custom products with additional order items will ship together. We do not accept returns for any custom products.
4、What should I do if I receive an incorrect or damaged item?
If you receive an incorrect or damaged item, please contact us as soon as possible with your order number & a photo of the item. After 30 days we are unable to provide a complete replacement or refund for any products that develop wear-and-tear over time. Please allow 2-3 business days for your inquiry to be reviewed by one of our customer service representatives. Our office hours are Monday through Friday 9 AM to 5 PM PST.
5、What happens if my package is lost, stolen, or returned to sender?
Hoshiny is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.
To protect our product shipping, please purchase green-shipping-protection when placing your order
6、What if I need to make a change to my address?
Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address.
7、Where is my order now?
To track your order, please go to : https://hoshiny.com/tools/OrderTrack ,Enter your tracking number and you can track your order.
8、What’s my tracking number?
After shipping out, customers will receive a shipping confirmation e-mail, with the tracking number included.
9、What’s the status of my order?
Customers will receive a confirmation e-mail to certify that we have confirmed your order. It usually takes 24 to 48 hours for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail, with the tracking number included. To track your order, please go to https://hoshiny.com/tools/OrderTrack .Enter your tracking number and you can track your order.
10、I have not received any confirmation email.
For this matter, please send an Email to support@hoshiny.com.Please specify your order ID or recipient name and we will check for you.
11、I want to return or refund!
A:For return product or refund, please read our Return Policy first.If you insist, please send an Email to support@hoshiny.com.Please specify your order ID or recipient name and we will process it for you.