Limited Time: Big Winter Sale
Fluffy Scrunchie in Ash
Fluffy Scrunchie in Ash
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- Payment Security
- Easy returns
- Shipping worldwide
FQAS
FQAS
About Shipping
About Shipping
How about the shipping cost？
Offers free shipping on orders over $49 ,Don’t have that much of a sweet tooth right now? Shipping fees are $9
How Does Shipping Work?
Most orders will be processed within 3 business days and The shipping time is about 8-20 days (except for remote areas in the United States). Once your order is shipped, you will receive a tracking number. Orders with Overnight & 2-Day Shipping must be placed before 12 PM PST to be shipped same day. All shipping costs are set by USPS, FedEx, or DHL & calculated by weight with any duties, taxes, or handling charges included. (Hawaii, Los Angeles, Turkey, Norway, etc. Shipping time is about 5-45 days).
Can I return my hair clips, scrunchies, hair ties, or other hair accessories?
Yes,If there is any quality problem with the product, we will provide free returns and exchanges within 30 days.
It is worth noting that if it is the customer's own fault, such as not liking it, not suitable, etc., the customer will have to bear the return fee.
What happens if my package is lost, stolen, or returned to sender?
Hoshiny is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. Hoshiny is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.
What if I need to make a change to my address?
Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address.
How do I contact Team Hoshiny?
you can contact us at support@hoshiny.com.
About Refund
About Refund
We accept defective itmes purchased on hoshiny.com for return or exchange.
Please email support@hoshiny.com. within 30 days of the order’s delivery date for authorization. All returns and exchanges must be processed by us before sending items back. Please note that we do not cover international shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Once we have received the returned item we will issue you a refund.
Items must be returned in its original condition. Items returned damaged may be rejected and sent back to the customer at the discretion of HOSHINY. For returns received within 10 days of delivery, we’ll credit your original form of payment.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
