Limited Time: Big Winter Sale

5 Pcs
20
%OFF
20%
OFF
10 Pcs
30
%OFF
30%
OFF
50 Pcs
40
%OFF
40%
OFF
1 3

By the Pool Hair Claw

By the Pool Hair Claw

$16.00 USD
$16.00 USD
Sale Sold out
Shipping calculated at checkout.

Measurement: 3.5''/90mm in length, 1.5''/40mm in width

Material: acrylic

  • Payment Security
  • Easy returns
  • Shipping worldwide

FQAS

SHIPPING
1、How does shipping work?
Most   orders will be processed within 1-3 business days . Usually 8-20 working days to receive the goods, except the Alaska, Hawaii, Puerto Rico, American Somoa, or The Virgin Islands, Some remote areas may require longer shipping time . Please allow up to 5-7 business days for our team to process your order during sale or new collection launch periods. All custom products and pre-orders with additional order items will ship together. Custom orders can take up to 2-4 weeks for production. Once your order is shipped, you will receive a notification with a tracking number. It may take up to 24 hours for your tracking number to update.

2、Do you offer free shipping?
We offer free shipping on purchases over $49


3、When will my custom order ship?
Please allow 2-4 weeks for production & delivery. All custom products with additional order items will ship together.  We do not accept returns for any custom products.

4、What should I do if I receive an incorrect or damaged item?
If you receive an incorrect or damaged item, please contact us as soon as possible with your order number & a photo of the item.  After 30 days we are unable to provide a complete replacement or refund for any products that develop wear-and-tear over time. Please allow 2-3 business days for your inquiry to be reviewed by one of our customer service representatives. Our office hours are Monday through Friday 9 AM to 5 PM PST.

5、What happens if my package is lost, stolen, or returned to sender?
Hoshiny is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout.  We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.

To protect our product shipping, please purchase green-shipping-protection when placing your order

6、What if I need to make a change to my address?
Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address.

7、Where is my order now?
To track your order, please go to : https://hoshiny.com/tools/OrderTrack ,Enter your tracking number and you can track your order.

8、What’s my tracking number?
After shipping out, customers will receive a shipping confirmation e-mail, with the tracking number included.


9、What’s the status of my order?
Customers will receive a confirmation e-mail to certify that we have confirmed your order. It usually takes 24 to 48 hours for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail, with the tracking number included. To track your order, please go to https://hoshiny.com/tools/OrderTrack .Enter your tracking number and you can track your order.


10、I have not received any confirmation email.
For this matter, please send an Email to support@hoshiny.com.Please specify your order ID or recipient name and we will check for you.


11、I want to return or refund!
A:For return product or refund, please read our Return Policy first.If you insist, please send an Email to support@hoshiny.com.Please specify your order ID or recipient name and we will process it for you.

Contact us

About Shipping

How about the shipping cost？

Offers free shipping on orders over $49 ,Don’t have that much of a sweet tooth right now? Shipping fees are $9

How Does Shipping Work?
Most orders will be processed within 3 business days and The shipping time is about 8-20 days (except for remote areas in the United States). Once your order is shipped, you will receive a tracking number. Orders with Overnight & 2-Day Shipping must be placed before 12 PM PST to be shipped same day. All shipping costs are set by USPS, FedEx, or DHL & calculated by weight with any duties, taxes, or handling charges included. (Hawaii, Los Angeles, Turkey, Norway, etc. Shipping time is about 5-45 days).

Can I return my hair clips, scrunchies, hair ties, or other hair accessories?
Yes,If there is any quality problem with the product, we will provide free returns and exchanges within 30 days.
It is worth noting that if it is the customer's own fault, such as not liking it, not suitable, etc., the customer will have to bear the return fee.


What happens if my package is lost, stolen, or returned to sender?
Hoshiny is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. Hoshiny is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.

What if I need to make a change to my address?
Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address.

How do I contact Team Hoshiny?
you can contact us at support@hoshiny.com.

About Refund

 We accept defective itmes purchased on hoshiny.com for return or exchange.

 Please email support@hoshiny.com. within 30 days of the order’s delivery date for authorization. All returns and exchanges must be processed by us before sending items back. Please note that we do not cover international shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Once we have received the returned item we will issue you a refund.

 Items must be returned in its original condition. Items returned damaged may be rejected and sent back to the customer at the discretion of HOSHINY. For returns received within 10 days of delivery, we’ll credit your original form of payment.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

View full details