We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
For all defective items please start a damage claim by contacting: support@hoshiny.com.
Send clear photos of the wrong/defective item and a copy of the original invoice.
The following items cannot be returned, refunded, or exchanged—① Items on clearance, ② Special offer, ③Customized items
Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.Use protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to our refusal of the goods to be refunded or exchanged.
Please write your order information (order number and email address), reasons for returning or exchanging, plus other comments on a piece of paper. Please enclose this in your returns package. We are not responsible for any delays.
Original shipping charges are non-refundable.Refund will be made within ten (10) business days after our receipt of package.We'll send you an email confirmation when your refund has been issued.
Note: We do not accept returned items that have not been processed and submitted first.
EXCHANGE POLICY
We all know that Fashion items / Styles turn over rapidly. But with us at HOSHINY.COM, unlike any other e-Comm stores around, we can arrange to hold any item(s) for customer exchanges as long as we’re in receipt of the original item(s) you want to be exchanged with in order to start the process. We’re only giving a one-time courtesy as last final-option of exchange only to selected goods we have available hat are of the very same kind of goods quality that falls on the very same price rate, regardless of different color variation or different size to satisfy the customer’s final choice. All shipping fees to be incurred on the exchange is a non-refundable and as such are fully at the expense of customer.
REFUSED & UNDELIVERABLE PACKAGES
All refused shipments & undeliverable packages will be accommodated on a non-restocking fee. Shipping fee is non-refundable as such are fully the expense of customer.
ORDER CANCELLATION
Your order will be fully refunded if it is canceled within 24 hours of purchase.Please submit a help ticket from support@hoshiny.com if you decide to cancel the order.For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation requests if the order shave already been shipped.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at support@hoshiny.com.